July 25, 2018
Please note: Affiliate links are used throughout this article, but I use (and love!) HoneyBook myself. And, if you sign up through my link, you'll get 20% off your HoneyBook subscription AND we’ll give you a $50 gift card to The Contract Shop® if you forward us your receipt.
As a creative business owner, you’re used to wearing all the hats. Most days you’re the CEO, some days you’re the accountant, and some days you’re the IT whiz. You get the idea.
To make things even more complicated, it feels like there’s a different tool to go with each of these hats. You need one software to handle all your inquiries, something else for your meetings, another tool for your invoices… I could go on and on.
The day I discovered that I didn’t need a gazillion tools just to get all my work done was basically Christmas morning. That’s the beauty of a CRM, aka a “customer relationship management” tool. It’s like bringing all those hats into a nice, neatly organized closet.
A lot of creative entrepreneurs preach Dubsado but — spoiler alert — I’m not one of them. There are plenty of great programs out there, but I’ve personally found a lifelong CRM BFF in HoneyBook. Here’s why.
The number one thing you want to look for in a great CRM is functionality, and let me tell you, HoneyBook has it! They’ve got a whole slew of features and integrations that make using it a total walk in the park.
HoneyBook simplifies everything by integrating its software with all those tools you’re already using. Some of my favorites integrations are:
Never one to sleep on the job, HoneyBook is always rolling out new features and integrations. Just when you think it can’t get any easier — BAM! — here they come with a new integration. It’s magical.
I get it, we all have a love-hate relationship with data. We know we need it, but it can be tricky to get the insights we need, let alone understand them. After all, that’s why we’re all creatives here, not statisticians.
One thing I love about HoneyBook is that it delivers really comprehensive, easy-to-understand analytics. At a glance, it’s easy to see how well you’re doing at converting leads into paying clients, how many inquiries you’re receiving, and everything else you need for that little confidence boost each month that you’re actually doing okay.
HoneyBook also gives you a great idea of where your leads and bookings are coming from, so you can make sure you’re focusing your time, effort and dollars in all the right places.
The income analytics are also super helpful when it comes to doing your books each month and at tax time. Yep, everyone’s favorite time of the year.
You give a damn about your brand, and so does HoneyBook. Everything you send out using the system — invoices, surveys, you name it — can be totally customized and match the look and feel you work so hard presenting to your clients. You can even connect your email so that emails get automatically logged into your project, giving you a central location with all of your correspondence.
Everything is streamlined so that each touchpoint screams professionalism and class. It’s up-leveling your client experience in a beautifully branded way.
You give a damn about your brand, and so does HoneyBook. Everything you send out using the system — invoices, surveys, you name it — can be totally customized and match the look and feel you work so hard presenting to your clients. You can even connect your email so that emails get automatically logged into your project, giving you a central location with all of your correspondence.
Everything is streamlined so that each touchpoint screams professionalism and class. It’s up-leveling your client experience in a beautifully branded way.
The absolute worst part about using a new CRM system (or any tool for that matter) is figuring out how the darn thing works. You can spend days, or sometimes weeks, going through the setup, uploading all your templates, creating your projects, blah blah blah.
HoneyBook goes above and beyond and uses a white-glove setup of your account. You just send them the login info for your current software, or however you’re currently organizing your projects, and they take care of the rest. We’re talking invoices, contracts, templates — the whole shebang.
And, if you don’t know where things are, there are clear, comprehensive tours that can guide you every step of the way.
There’s nothing worse than running into a problem and having to wait days for an answer. HoneyBook's amazing customer support team answers all your questions in a matter of hours, even minutes. Their chat box is always open to answer your questions as they pop up, and I’ve never come up against a problem they can’t solve.
In business, it’s so important to surround yourself with people who lift you up and actually care about your success — and I can honestly say that the HoneyBook team is one that cares. I feel like they’ve taken care of my every need since day one.
There are so many businesses out there that preach about community, but how many of them actually follow through? I mean, how nice is it to feel like you really belong to something — a place where your voice is heard and you’re collaborating every day with people who get you?
That’s a lot of what being part of the HoneyBook community feels like, and since they’ve teamed up with the Rising Tide Society, the community keeps getting bigger, with more resources than ever before. Their community has an amazing opportunities feature that lets you find creatives to collaborate with. I found a videographer this way and couldn’t be happier!
HoneyBook also places a huge emphasis on learning and educating the people that use their system. From product orientation through frequent webinars to walkthroughs to feature deep dives, they’ll send you everything you need to know about making the most of your subscription.
They also go beyond the system to bring you information about running your business with topics like legal, SEO, money, and client relationships.
OK, OK, I feel like that was a huge HoneyBook love fest, but I could go on forever about this incredible system and the amazing team behind it.
HoneyBook has streamlined my business way more than any other CRM system I’ve tried. It helps me save money and look good while doing it. It’s a game changer, guys. But don’t just take my word for it! Go on and try it yourself.
Remember, if you sign up through my link, you'll get 20% off your HoneyBook subscription AND we’ll give you a $50 gift card to The Contract Shop™ if you forward us your receipt.
June 24, 2019
I found myself hating Dubsado, so I used your code to switch to Honeybook! Just a heads up, though, they no longer offer the migration service mentioned in your post. They allow you to upload PDFs that they’ll turn into your questionnaires and contracts, but they won’t log in to your old account to transfer things.
February 19, 2019
Hi Mo,
I actually really disagree with this— Rising Tide Society is HoneyBook’s community feature, which is one of, if not the largest grass-roots grown community in the creative space.
Plus, when you look at how much it costs to get started with HoneyBook with my link, which gives you 50% off the first entire year of service, you’re only paying $200. That’s less than you’d pay for a decent email newsletter service, and wayyyy less than a website for hosting.
I also am not sure what you’ve been doing for support with HoneyBook, but I use the same ‘ole support system as everyone else and I’ve never had to wait more than 1 business day to get my issue resolved.
February 07, 2019
Honeybook is so much more expensive than Dubsado and doesn’t provide the same level of top notch support, and lacks community.
February 19, 2019
Hey Coach, you said “I like Honeybook, but I had to go to a more professional performing service because it was not getting it done.”
What service did you with and how’s it working?
November 05, 2018
Thank you for your thoughts, and I’m sorry you’ve had a bad experience. I’ve been able to edit invoices without trouble (or always delete and create fresh). If you take the time to read their monthly magazine or go through the blog on the website, there’s TONS of free information, and ways to find new thought-influencers you otherwise wouldn’t have found.
What did you end up choosing, if you’d like to share?
November 05, 2018
Honeybook is cute, but it is no workhorse. It’s A+ “WHEN” everything is 1-2-3 and straight to the point, but lets say you need to modify an invoice that you already created because you billed the wrong name – Trying to get HB to process that change is unbelievably difficult, and You say Kick-Ass customer service, yea – They make you want to Kick their asses! Learning, who – where? There is no in-depth, best practices, tips, and suggestions – just some old written text that barely scratches the surface for what you want to do. But hey, it is cute, and looks really nice, until you realize your clients are not getting your Honeybook emails. No integration with Apple iCal – Really. The list can go on, and on, and on. I like Honeybook, but I had to go to a more professional performing service because it was not getting it done.
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Delia Jalomo
October 22, 2019
Darn, I can’t find your affiliate link – is this still here somewhere? :^)