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Terms & Conditions + Privacy Policy for Your E-commerce Store

Product Details

You worked SO HARD to create your products, so how are you going to deal with the inevitable chargebacks, returns, and credit card transactions that fail? Or when someone wants a promotional price from agggges ago honored today? Not to mention when shipping can go by the wayside due to forces outside your control.

If you sell a physical product...

This download covers the basic Terms & Conditions and Privacy Policy information for your visitors, including:

  • What kind of information is collected & how (emails, cookies, names, etc.)
  • What you do with the information you collect
  • How you protect the information collected
  • What third parties have access to the information you collect (i.e. your hosting platform, server, ISP, employees/contractors, etc.)
  • Who is advertising on your site and what information the advertisers have access to (and while you're at it, it may be prudent to say something about how these are third parties with their own privacy policies and terms & conditions...)
  • Users implicit consent to your privacy policy by visiting your website
  • When the policy was last updated and a notification that the policy could change at any time, so visitors should always refer to your privacy policy for the latest version

And it takes it one step further to cover your eCommerce business:

  • What your policy is on refunds, returns, chargebacks, failed payments
  • Promotions and how they're calculated
  • Shipping and delivery information
  • Inaccurate product descriptions and product availability
  • And more!

And, yes, this contract is GDPR and CaCPA Compliant!

If you sell digital products or online courses, you'll want to check out this Terms & Conditions template instead.

    What's Included

    Checklists, Workbooks, Courses, and Other Non-Template Products:

    • Contents vary and will be described under the 'Details' tab

    Contract Template Purchases Include:

    • Template in Word file format (compatible with Pages, Word, OpenOffice and other office suite programs)
    • Template in PDF file format (compatible with Preview, Adobe Acrobat Reader, and other PDF reader programs)
    • A Template Usage Guide to help you get started with your template
    • Access to Hold My Hand™ guides* that explain the major provisions in your template in everyday terms, so you can understand the contract you’re sending to clients
    • Access to the K Club™ portal* with tutorials for customizing your template and uploading it to common client software providers
    • A listing inside the K Club™ Directory*, a small business directory where you can connect and share your products or services
    • Future template updates

    * Please note, access to the K Club™ or Hold My Hand™ Guides is dependent upon the product(s) you’ve purchased. These resources are not applicable to all situations, but are intended to be used as a bonus companion to your contract and terms templates.

    Refunds

    We’re customers of online businesses too, so we’ve made a refund policy that’s simple and easy to understand.

    For all Products sold by The Contract Shop®:

    Our no-hassle, 14-day happiness policy means that if you are not satisfied, for any reason, we’ll work with you to make sure you’re happy, even if that means a full refund.  

    For any Services, such as participation in a group program, consulting, retreat or mentorship program:

    The Contract Shop® stands behind our work and our participation as professionals aiding in your success. If you find evidence that Christina Scalera LLC dba The Contract Shop® has not performed its work in a professional and ethical manner, you may request a refund of any payments made in the 60 days prior to your submission of evidence.

    To read the full terms and conditions of your purchase, please click here.

    Inside every contract template:

    Template in Word file format
    Compatible with Pages, Word, OpenOffice and other office suite programs

    Template in PDF file format
    Compatible with Preview, Adobe Acrobat Reader, and other PDF reader programs

    A Template Usage Guide
    To help you get started with your template

    Access to Hold My Hand™ Guides*
    Explains the major provisions in your template in everyday terms, so you can understand the contract you’re sending to clients

    Access to the K Club™ portal*
    Includes tutorials for customizing your template and uploading it to common client software providers

    A listing inside the K Club™ Directory*
    A small business directory where you can connect and share your products or services

    Future template updates

    Which makes this template perfect for
    • Bloggers
    • Calligraphers
    • Photographers
    • Online business owners
    • Shop owners
    • Graphic designers

    * Please note, access to the K Club™ or Hold My Hand™ Guides is dependent upon the product(s) you’ve purchased. These resources are not applicable to all situations, but are intended to be used as a bonus companion to your contract and terms templates.

    Our legal templates are different. Here’s why.

    DRAFTED BY AN ATTORNEY

    And peer-reviewed by attorneys, so you know it’s legit.

    5,000+templates sold

    We’re the go-to contract source for entrepreneurs, businesses, and companies like HoneyBook.

    Access to the K CLUB™

    Full of tons of resources to customize your contracts and help grow your business.

    no-hassle returns

    We doubt you’ll need this, but we’re ready to oblige just in case. 14 days. No questions asked.

    hold my hand™ guides

    With answers to every question you [and your clients] might ask about your contract.

    Reviews

    Customer Reviews
    5.0 Based on 1 Reviews
    Write a Review

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    Filter Reviews:
      JM
      07/07/2021
      Jebsen M.
      Philippines
      Big investment but so worth it!

      The template is so comprehensive and easy to edit. I love the Hold My Hand videos because it makes me understand better each provision. Now I feel that my website is sooooo compliant and professional!

      Frequently Asked Questions

      Who created these contract templates?

      All of our templates are drafted by Christina Scalera, a licensed attorney. They are also peer-reviewed by at least two licensed attorneys—one based in the US and one based in the country the template will be used in [for example, for all of our Canadian entrepreneurs, we have a Canadian attorney review those templates]. 

      These templates are now in use by over 5,000 creatives. That’s a lot of feedback we’ve been able to process and use to improve our templates!

      What do I have to do after I download my template?

      Each template is delivered immediately in PDF and Word formats for easy use "as is." You'll receive access to your lifetime portal shortly after your purchase, where you can always go back to access the most recent version of the template and learn how to upload your template to any e-signing platform of your choice.

      You'll get plenty of instructions as to how to use your template with your download, and in your Hold My Hand™ guide [available for most contract templates], we'll also show you how to make the most of your contract. Pinky swear, I send my clients proposals in less than 30 seconds, and so can you. 

      Do these contract templates work in my state?

      Getting your contract template reviewed by an attorney in your area is a good idea, but starting with one of our templates will save you a ton of money. After all, having a very well-drafted, peer-reviewed, used-by-many contract is better than nothing.

      Learn more aboutthe validity of our contracts state-by-state

      I live in Canada, Australia, the UK, or outside the United States. Can I use your contract templates?

      Yes! Our contract templates are not dependent on local laws and are applicable no matter where your clients are in the world. Our philosophy is that we want to capture the spirit and mutual understanding of the relationship between the service provider and client in an easy-to-understand, accessible way.

      Therefore, we have international versions of select contract templates for convenience, but not out of necessity. Our Hold My Hand™ guide will walk you through how to adjust for international use.

      What if this contract is not a good fit for my business?

      We get it, sometimes things don't work out. That's why we offer a 14-day no-hassle refund for any reason. You don't have to show us anything. You don't have to prove anything. We'll ask you some simple admin questions to get your refund processed and the funds will be back in your account within 6 business days.

      How can I reach a person to help me?

      Email our support team, message us on Facebook, or hit the orange ‘contact us’ button in the lower right-hand corner of your screen.

      While you wait, check out our extensive Knowledge Base and FAQ page, they're filled with great information!

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      you’re automatically eligible once you purchase one of our contract templates!

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      The K Club™️ Directory is an inclusive and diverse space, and we're committed to highlighting all of the amazing businesses and entrepreneurs in this community.