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Refund Recon™

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Refunds are a critical sales tool—not a last-minute addition to a sales page!

If you’ve been avoiding creating a refund policy because it scares you, you’re leaving tons of cash on the table.

Refunds aren’t there to protect you—they’re there to create trust with your customers. Your purchasers want to know your product or service is SO good that you believe in it too.

A crappy refund policy like, “no refunds,” or worse—not even a mention of your refund policy on your sales page—screams, “gahhh! I don’t think this is a very good product, you probably don’t want it!”

Compare that to the confidence of a happy, upbeat refund policy that matches your brand voice. Whoa! Instant customer cred in the bank.


The Complete Refund Recon™ Pack includes...

✔ The Refund Recon™ Workshop

Learn why your refund policy should be one of your most valued assets in your business, and how it can lead to many more sales each month. Plus, I walk you through why a well-crafted refund policy can explode your sales.

 Product Guarantee Template for Your Site or Sales Page

How will they know what to expect from their purchase with you? We have the legally legit guarantee template that won’t land you in hot water with the FTC, but will help push your buyers over the fence to buy from you. 

 Refund Policy Template for Your Site or Sales Page

This comes in three tried-and-true tested levels: strict, recommended or rogue, so you can make more sales while being clear, and fair, about your refund policy. 

 The Post-Purchase Refund Repellent System

Use my time-tested, five-step automated email system that decreases refund requests by up to 50%, all without the need for you to make any emotional decisions or listen to any heartbreaking stories!

 And these special bonuses:

BONUS #1 — The No-Nonsense Refund Request Form
Take control of your return process by asking your customers to complete a formal request for permission to return an item. This is the exact no-nonsense form I use to make sure every request is handled the exact same way.

BONUS #2 — Our Perfect Refund Procedure Checklist
Take the emotions out of the process with this step-by-step procedure to processing refunds. No more guessing what you should do, or bending the rules for sappy (possibly true, but probably not) sad stories.

BONUS #3 — Refund Request Tracking Sheet
Our secret weapon to analyzing trends and continuously improving our products—so our return rate sinks even further into the ground.

BONUS #4 — Our Airtight Affidavit for Digital Returns
Yes, digital products can be returned without worrying so much about the physical act of returning an item—get the exact legal language I use to reduce the risk of a digital product return.

Refunds make or break your customer experience.

If you’ve been avoiding creating a refund policy because it scares you, you’re leaving tons of cash on the table.

Selling things online is kind of like the real life equivalent of opening your trunk in the back of a parking lot and asking if passerbys would like to purchase the baubles inside.

Ummmmm…. hard no.

We have to build trust with our audience, and there’s only two ways to do that:

1. Making promises
2. Keeping them

Your refund policy is a promise to your future customers that you’ll take care of them. Your testimonials and product reviews are proof that you kept those promises.

There’s no faster way to build trust with your customers than to give them an easy-to-understand refund policy that’s simple + straightforward.

But if you haven’t written one and tested it before, you’re a little lost on what a great promise looks like.

That’s where Refund Recon™ comes in.

Grab Refund Recon™ today and get:

  • 15-Minute Refund Recon™ Workshop
  • 4 Ready-to-Go Refund Policy Templates
  • 1 ​Plug-and-Play Guarantee Template
  • ​A Legal Affidavit for Return of Digital Courses
  • ​5 Post-Purchase Email Templates
  • ​20-Step Refund Procedure Checklist
  • ​Copy-and-Paste Refund Request Form
  • and more!
What's Included

Checklists, Workbooks, Courses, and Other Non-Template Products:

  • Contents vary and will be described under the 'Details' tab

Contract Template Purchases Include:

  • Template in Word file format (compatible with Pages, Word, OpenOffice and other office suite programs)
  • Template in PDF file format (compatible with Preview, Adobe Acrobat Reader, and other PDF reader programs)
  • A Template Usage Guide to help you get started with your template
  • Access to Hold My Hand™ guides* that explain the major provisions in your template in everyday terms, so you can understand the contract you’re sending to clients
  • Access to the K Club™ portal* with tutorials for customizing your template and uploading it to common client software providers
  • A listing inside the K Club™ Directory*, a small business directory where you can connect and share your products or services
  • Future template updates

* Please note, access to the K Club™ or Hold My Hand™ Guides is dependent upon the product(s) you’ve purchased. These resources are not applicable to all situations, but are intended to be used as a bonus companion to your contract and terms templates.

Refunds

We’re customers of online businesses too, so we’ve made a refund policy that’s simple and easy to understand.

For all Products sold by The Contract Shop®:

Our no-hassle, 14-day happiness policy means that if you are not satisfied, for any reason, we’ll work with you to make sure you’re happy, even if that means a full refund.  

For any Services, such as participation in a group program, consulting, retreat or mentorship program:

The Contract Shop® stands behind our work and our participation as professionals aiding in your success. If you find evidence that Christina Scalera LLC dba The Contract Shop® has not performed its work in a professional and ethical manner, you may request a refund of any payments made in the 60 days prior to your submission of evidence.

To read the full terms and conditions of your purchase, please click here.

Inside every contract template:

Template in Word file format
Compatible with Pages, Word, OpenOffice and other office suite programs

Template in PDF file format
Compatible with Preview, Adobe Acrobat Reader, and other PDF reader programs

A Template Usage Guide
To help you get started with your template

Access to Hold My Hand™ Guides*
Explains the major provisions in your template in everyday terms, so you can understand the contract you’re sending to clients

Access to the K Club™ portal*
Includes tutorials for customizing your template and uploading it to common client software providers

A listing inside the K Club™ Directory*
A small business directory where you can connect and share your products or services

Future template updates

Which makes this template perfect for
  • Bloggers
  • Calligraphers
  • Photographers
  • Online business owners
  • Shop owners
  • Graphic designers

* Please note, access to the K Club™ or Hold My Hand™ Guides is dependent upon the product(s) you’ve purchased. These resources are not applicable to all situations, but are intended to be used as a bonus companion to your contract and terms templates.

Our legal templates are different. Here’s why.

DRAFTED BY AN ATTORNEY

And peer-reviewed by attorneys, so you know it’s legit.

5,000+templates sold

We’re the go-to contract source for entrepreneurs, businesses, and companies like HoneyBook.

Access to the K CLUB™

Full of tons of resources to customize your contracts and help grow your business.

no-hassle returns

We doubt you’ll need this, but we’re ready to oblige just in case. 14 days. No questions asked.

hold my hand™ guides

With answers to every question you [and your clients] might ask about your contract.

Reviews

Frequently Asked Questions

Who created these contract templates?

All of our templates are drafted by Christina Scalera, a licensed attorney. They are also peer-reviewed by at least two licensed attorneys—one based in the US and one based in the country the template will be used in [for example, for all of our Canadian entrepreneurs, we have a Canadian attorney review those templates]. 

These templates are now in use by over 5,000 creatives. That’s a lot of feedback we’ve been able to process and use to improve our templates!

What do I have to do after I download my template?

Each template is delivered immediately in PDF and Word formats for easy use "as is." You'll receive access to your lifetime portal shortly after your purchase, where you can always go back to access the most recent version of the template and learn how to upload your template to any e-signing platform of your choice.

You'll get plenty of instructions as to how to use your template with your download, and in your Hold My Hand™ guide [available for most contract templates], we'll also show you how to make the most of your contract. Pinky swear, I send my clients proposals in less than 30 seconds, and so can you. 

Do these contract templates work in my state?

Getting your contract template reviewed by an attorney in your area is a good idea, but starting with one of our templates will save you a ton of money. After all, having a very well-drafted, peer-reviewed, used-by-many contract is better than nothing.

Learn more aboutthe validity of our contracts state-by-state

I live in Canada, Australia, the UK, or outside the United States. Can I use your contract templates?

Yes! Our contract templates are not dependent on local laws and are applicable no matter where your clients are in the world. Our philosophy is that we want to capture the spirit and mutual understanding of the relationship between the service provider and client in an easy-to-understand, accessible way.

Therefore, we have international versions of select contract templates for convenience, but not out of necessity. Our Hold My Hand™ guide will walk you through how to adjust for international use.

What if this contract is not a good fit for my business?

We get it, sometimes things don't work out. That's why we offer a 14-day no-hassle refund for any reason. You don't have to show us anything. You don't have to prove anything. We'll ask you some simple admin questions to get your refund processed and the funds will be back in your account within 6 business days.

How can I reach a person to help me?

Email our support team, message us on Facebook, or hit the orange ‘contact us’ button in the lower right-hand corner of your screen.

While you wait, check out our extensive Knowledge Base and FAQ page, they're filled with great information!

Your business listing inside the
K Club™️ Directory
is TOTALLY FREE.

you’re automatically eligible once you purchase one of our contract templates!

  • Promote your brand and offers
  • Discover new businesses and service-providers when you need them
  • Connect with fellow business owners who are committed to doing biz the legit way

The K Club™️ Directory is an inclusive and diverse space, and we're committed to highlighting all of the amazing businesses and entrepreneurs in this community.