2 reviews

Terms & Conditions + Privacy Policy for Your E-commerce Store

2 reviews

Terms & Conditions + Privacy Policy for Your E-commerce Store

No-hassle returns within 14 days

You worked SO HARD to create your products, so how are you going to deal with the inevitable chargebacks, returns, and credit card transactions that fail? Or when someone wants a promotional price from agggges ago honored today? Not to mention when shipping can go by the wayside due to forces outside your control.

If you sell a physical product...

This download covers the basic Terms & Conditions and Privacy Policy information for your visitors, including:

  • What kind of information is collected & how (emails, cookies, names, etc.)
  • What you do with the information you collect
  • How you protect the information collected
  • What third parties have access to the information you collect (i.e. your hosting platform, server, ISP, employees/contractors, etc.)
  • Who is advertising on your site and what information the advertisers have access to (and while you're at it, it may be prudent to say something about how these are third parties with their own privacy policies and terms & conditions...)
  • Users implicit consent to your privacy policy by visiting your website
  • When the policy was last updated and a notification that the policy could change at any time, so visitors should always refer to your privacy policy for the latest version

And it takes it one step further to cover your eCommerce business:

  • What your policy is on refunds, returns, chargebacks, failed payments
  • Promotions and how they're calculated
  • Shipping and delivery information
  • Inaccurate product descriptions and product availability
  • And more!

And, yes, this contract is GDPR and CaCPA Compliant!

If you sell digital products or online courses, you'll want to check out the Terms & Conditions & Privacy Policy for Online Courses & Digital Products instead

Or you could get all versions together with the Terms & Conditions and Privacy Policy Bundle

    What's Included

    Terms & Conditions + Privacy Policy Template

    • Make it clear how you treat the data of your site visitors with the Privacy Policy
    • Lay out the ground rules for how they can interact with your site with the Terms & Conditions

    Hold My Hand™ Guide (2 Hours)

    Understand each section in your new template quickly with this video guide. A lawyer walks you through each clause in everyday terms, and by the end you'll understand your contract thoroughly and sound like a pro when explaining it to clients!

    How To Use The Template

    1. Download

    Receive instant access after purchase to your attorney-written-and-reviewed template for easy editing in Microsoft Word, Google Docs, or Adobe Acrobat.

    2. Customize

    Customize the template to your business by filling in the clearly-marked blanks. Feel confident and supported with the included Hold My Hand™ video guide, where a lawyer walks you through each template clause in easy-to-understand language!

    3. Upload

    Copy & paste your new Terms & Conditions as well as Privacy Policy onto a page of your website!

    The Contract Shop® Guarantees


    • Attorney-prepared and reviewed by two other attorneys for quality
    • Reviewed and updated on a regular basis to make sure they remain current
    • Each purchase comes with lifetime access to future updates


    • Written in plain language so you can understand your own contract and sound like a pro when you explain it to clients


    • Our no-hassle, 14-day happiness policy means that if you are not satisfied, for any reason, we'll work with you to make sure you're happy, even if that means a full refund.
    • To read the full terms & conditions of your template, please click here.

    Our legal templates are different. Here’s why.


    And peer-reviewed by attorneys, so you know it’s legit.

    5,000+templates sold

    We’re the go-to contract source for entrepreneurs, businesses, and companies like HoneyBook.

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    Full of tons of resources to customize your contracts and help grow your business.

    no-hassle returns

    We doubt you’ll need this, but we’re ready to oblige just in case. 14 days. No questions asked.

    hold my hand™ guides

    With answers to every question you [and your clients] might ask about your contract.


    Customer Reviews
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    Filter Reviews:
      Jebsen M.
      Philippines Philippines

      Big investment but so worth it!

      The template is so comprehensive and easy to edit. I love the Hold My Hand videos because it makes me understand better each provision. Now I feel that my website is sooooo compliant and professional!

      Ella S.
      United States United States

      Great templates, perfect for my website!

      This was an incredibly streamlined and helpful template- I'm using these on my new website, saved me so much time!

      Frequently Asked Questions

      Who created these contract templates?

      All of our templates are drafted by Christina Scalera, a licensed attorney. They are also peer-reviewed by at least two licensed attorneys—one based in the US and one based in the country the template will be used in [for example, for all of our Canadian entrepreneurs, we have a Canadian attorney review those templates]. 

      These templates are now in use by over 5,000 creatives. That’s a lot of feedback we’ve been able to process and use to improve our templates!

      What do I have to do after I download my template?

      Each template is delivered immediately in PDF and Word formats for easy use "as is." You'll receive access to your lifetime portal shortly after your purchase, where you can always go back to access the most recent version of the template and learn how to upload your template to any e-signing platform of your choice.

      You'll get plenty of instructions as to how to use your template with your download, and in your Hold My Hand™ guide [available for most contract templates], we'll also show you how to make the most of your contract. Pinky swear, I send my clients proposals in less than 30 seconds, and so can you. 

      Do these contract templates work in my state?

      Getting your contract template reviewed by an attorney in your area is a good idea, but starting with one of our templates will save you a ton of money. After all, having a very well-drafted, peer-reviewed, used-by-many contract is better than nothing.

      Learn more aboutthe validity of our contracts state-by-state

      I live in Canada, Australia, the UK, or outside the United States. Can I use your contract templates?

      Yes! Our contract templates are not dependent on local laws and are applicable no matter where your clients are in the world. Our philosophy is that we want to capture the spirit and mutual understanding of the relationship between the service provider and client in an easy-to-understand, accessible way.

      Therefore, we have international versions of select contract templates for convenience, but not out of necessity. Our Hold My Hand™ guide will walk you through how to adjust for international use.

      What if this contract is not a good fit for my business?

      We get it, sometimes things don't work out. That's why we offer a 14-day no-hassle refund for any reason. You don't have to show us anything. You don't have to prove anything. We'll ask you some simple admin questions to get your refund processed and the funds will be back in your account within 6 business days.

      How can I reach a person to help me?

      Email our support team, message us on Facebook, or hit the ‘What's your question?’ button in the lower right-hand corner of your screen.

      While you wait, check out our extensive Knowledge Base and FAQ page, they're filled with great information!

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