Terms & Conditions + Privacy Policy for Your E-commerce Store

You worked SO HARD to create your products, so how are you going to deal with the inevitable chargebacks, returns, and credit card transactions that fail? Or when someone wants a promotional price from agggges ago honored today? Not to mention when shipping can go by the wayside due to forces outside your control.

If you sell a physical product...

This download covers the basic Terms & Conditions and Privacy Policy information for your visitors, including:

  • What kind of information is collected & how (emails, cookies, names, etc.)
  • What you do with the information you collect
  • How you protect the information collected
  • What third parties have access to the information you collect (i.e. your hosting platform, server, ISP, employees/contractors, etc.)
  • Who is advertising on your site and what information the advertisers have access to (and while you're at it, it may be prudent to say something about how these are third parties with their own privacy policies and terms & conditions...)
  • Users implicit consent to your privacy policy by visiting your website
  • When the policy was last updated and a notification that the policy could change at any time, so visitors should always refer to your privacy policy for the latest version

And it takes it one step further to cover your eCommerce business:

  • What your policy is on refunds, returns, chargebacks, failed payments
  • Promotions and how they're calculated
  • Shipping and delivery information
  • Inaccurate product descriptions and product availability
  • And more!

And, yes, this contract is GDPR and CaCPA Compliant!

If you sell digital products or online courses, you'll want to check out this Terms & Conditions template instead.

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    Yes! We work with attorneys outside the US to make sure your template is ready to use no matter where your clients are located.

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    We get it, sometimes things don't work out. That's why we offer a 14-day no-hassle refund for any reason. You don't have to show us anything. You don't have to prove anything. We'll ask you some simple admin questions to get your refund processed and the funds will be back in your account within 6 business days.

    We’re customers of all this online business stuff too, and it really irckles our shirkles when we get treated like poo. So we’ve made a refund policy that is the opposite of that.

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    Filter Reviews:
      Jebsen M.
      Big investment but so worth it!

      The template is so comprehensive and easy to edit. I love the Hold My Hand videos because it makes me understand better each provision. Now I feel that my website is sooooo compliant and professional!


      If your website doesn’t include a privacy policy, you could be breaking federal law.


      Even worse: if your privacy policy doesn’t have GDPR provisions, you could be breaking international law.

      Think of the EU as that strict-AF middle-school teacher who always checked to make sure you had a hall pass. If you so much as poked your pinky toe into the hall without a pass, you were risking detention (or worse).


      GDPR stands for General Data Protection Regulation, which is the European Union’s set of laws regulating data privacy

      Your GDPR-compliant privacy policy is the golden ticket hall pass that keeps your business safely cruising the school hallways.

      Even if you don’t live in Europe, you still probably have to abide by GDPR. Because, whether you're based in the U.S., Canada, or abroad, your website visitors live around the world. Privacy laws are different from country to country, and even state to state (ahem, California).

      It's not just a good idea to convey what you're doing or not doing with your website visitors’ information — it might well be the law.


      A privacy policy is basically a short statement of two things:

      • The kind of information you collect from your visitors
      • What you or your business will do with that information

      If and when you collect any kind of data that can identify an individual, you’re required by law to make your privacy policy publicly available. Identifying data includes items like names, email addresses, location or IP address, blog comments, phone numbers, etc.

      You know, just the regular ol’ super important stuffya need to run a business.


      (If only things were that simple.)

      Here’s the deal: your data and the data you collect from your own visitors is always at potential risk, because hacks happen.

      Even if you guard your email list carefully with a lock, key, and a 64-character password based on your mom’s maiden name, high school mascot, and your first crush (terrible bowl cut notwithstanding), someone could still hack the server that hosts your email service. And steal all that sensitive info. And do terrible things with it. And even though you had NOTHING to do with it, you’d still be on the hook.

      Cover your bases (and your booty) with this complete Website Privacy Policy Template


      • What kind of information you collect and how you collect it (email addresses, browser cookies, names, etc.)
      • What you do with the information you collect
      • How you protect the information you collect
      • When the policy was last updated
      • What third parties have access to the information you collect (i.e. your hosting platform, server, ISP, employees/contractors, and so on)
      • Who’s advertising on your site, and what information those advertisers have access to (and while you're at it, it may be prudent to say something about how these are third parties with their own privacy policies and terms & conditions...)
      • Visitors’ implicit consent to your privacy policy by visiting your website
      • A notice that the policy could change at any time, so visitors should always refer to it for the latest version



      Not to mention… you get a Terms & Conditions template, too

      “Hello, Deal of the Century? It’s me, Christina. Get ready to relinquish your title, because I’m coming for your crown.”

      When you buy this template, not only will you be able to cross “Spend several sleepless nights worrying about data privacy lawsuits” off your crowded to-do list… you’ll also get to BOSS PEOPLE AROUND. (Which we already know you like doing. Otherwise why are you running your own dang business??)

      Included with your baller new Privacy Policy template is a fill-in-the-blank Terms & Conditions template.

      Terms & Conditions is the page on your site where you say, “Here’s how to act while you’re here, and if you don’t like it, scram!” Does anyone say “scram” anymore? Let’s bring that back.

      Your Terms & Conditions page lays out exactly how users can and can’t behave on your site, what you’ll do if visitors break those rules, and — conveniently — it’s where you wash your little legal hands of liability. Terms & Conditions is also where you protect your intellectual property, trademarks, and all the other things lawyers like to get uppity about.

      Hmm. For a boring boilerplate page that “no one reads,” T&Cs are starting to sound pretty sweet...

      Download, fill in the blanks & breathe a sigh of relief

      Buy this template, and less than 10 minutes from now, you could have a rock-solid, attorney-prepared Privacy Policy + Terms and Conditions ready to publish on your site. You’ll receive one license and your editable download immediately upon purchase. All you have to do is fill in the blanks — and the template shows you exactly how to do that!

      Who created this template anyway?

      Your comprehensive Privacy Policy + Terms & Conditions template was written by Christina Scalera: founder of The Contract Shop, Emory Law graduate, and an actual practicing attorney. Next, it was peer-reviewed by other graduates of top 20 law schools, because we’re all overachievers (and huuuge dweebs).

      You can be confident that not only is your template written in plain English that you and your readers understand, it’s legally solid (for those worst-case scenarios we already mentioned).

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      Our 14-day happiness policy means that if you are not satisfied for any reason, we'll work with you to make sure you're happy, even if it means a full refund.

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      Who this template is for...


      That means freelancers, bloggers, virtual assistants, coaches, photographers, calligraphers, designers, podcasters, wedding pros, and more.

      If you think you might need this template, you probably do

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